Where Do You Ship From & How Long Does Delivery Take?

Where every order ships from

Every unit — kit or fully assembled — is hand-built and tested in our workshop in Switzerland before it's packed and shipped. That's true regardless of the model or where in the world the order is going. Nothing is drop-shipped from a third party, so the person who designed the driver electronics and firmware is also the person who checked the specific unit you receive before it left the workshop.

What affects delivery time

A few factors determine how long an order takes to arrive once it leaves Switzerland: the distance and postal/courier route to your destination, the shipping service selected at checkout (a tracked express service will generally clear and arrive faster than an untracked economy service), and, for destinations outside Switzerland's customs union, however long local customs clearance takes on that particular shipment. That last step is outside our control once the parcel leaves our hands — it depends on the destination country's own processing at the time.

Customs and duties

Because every order ships from Switzerland, deliveries to the EU, UK, US, and other regions may be subject to import duties, VAT, or other local taxes, depending on the destination country's rules and value thresholds. These are set and collected by your local customs authority, not by us, so the amount (if any) varies by country and can change over time. If you're ordering from outside Switzerland, it's worth checking your own country's current import threshold for goods of this value before you order, so there are no surprises on delivery.